Return Policy

If for any reason you are not completely satisfied with your purchase, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within forty (40) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return Process

To return an item, please navigate to https://stevenslateaudio.zendesk.com/hc/en-us/requests/new to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

Yellow Matter Entertainment
Attn: Returns
RMA #
3330 Cahuenga Blvd W
Suite 303
Los Angeles, CA 90068
United States

Return shipping charges will be paid or reimbursed by us.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please Note:

  • A $39.99 restocking fee will be charged for all returns.

Questions

If you have any questions concerning our return policy, please contact us at: support@slatemt.com