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Privacy Policy

Last update: August 7th, 2023

I. INTRODUCTION

Steven Slate Audio (hereinafter referred to as “Steven Slate Audio”) is a business organization engaged in the production, distribution and promotion of professional hi-end audio equipment of the brands Steven Slate Audio. In addition, it also operates a website, where it offers different services https://stevenslateaudio.com/ (“Website”).

We at Steven Slate Audio strive to protect the personal data of our customers, users of our website, and customers (hereinafter referred to as “users” or ”customers” or “you”). Steven Slate Audio is committed to ensuring that its data processing activities comply with the General Data Protection Regulation (Regulation (EU) No. 2016/679 of the European Parliament and of the Council, hereinafter referred to as: the Regulation), California Consumer Privacy Act (CCPA), as well as with all other relevant and applicable data protection laws and regulations.

With this Privacy Policy, we intend to inform our customers and/or the legal representatives or contact persons of our business partners about the data being processed in connection with the commercial and service activities carried out by Steven Slate Audio (hereinafter referred to as “Services”), their source, the purpose of data processing, its legal basis, its duration, the activities of the potentially involved data processors related to data handling, and – in case where personal data is transmitted – the legal basis of transmitting the relevant data and the scope of recipients. The document also contains information on how Steven Slate Audio protects this data and information.

This present Privacy Policy, the Terms of Use of the Website, Cookie Policy regulates the rules Steven Slate Audio shall comply with upon processing the personal data, collected about you or which you are providing us (Personal Data).

Please read this Privacy Policy carefully before using our Website or any of our Services, or before providing your personal data in any other way. If you do not wish Steven Slate Audio to process your personal data in the way described in this Privacy Policy, please do not provide it. You provide your personal data voluntarily with a view to use and access our Services and/or the Website. Please be advised that on some occasions we may not be able to provide you the requested Services if you don’t provide us the minimum required information.

Here are a few important links that are explained in detail below:

Privacy Policy for California Residents
Our Privacy Policy for California Residents section supplements the information on this page and applies solely to consumers who reside in the State of California ("consumers" or "you"). We adopt this policy to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this Notice.

No Sales of Personal Information
We do not sell any of your personal information.

II. CATEGORIES OF THIRD PARTIES WHO MAY ACCESS AND PROCESS YOUR PERSONAL DATA

We may share personal data with third parties as follows: Transport/courier companies to fulfill our contractual obligations for delivery of purchased/repaired goods or spare parts, or papers for fulfilling the contractual obligations we have either with you or with a company you are representing or which employee or agent are you; Individuals who, under Steven Slate Audio assignment, maintain equipment and software used to process your personal data; Dealers and Distributors; Banks or other payment operators, servicing payments; Services Providers. We may share your information with other companies we use to support our Services. These companies provide services like consultancy services, bill collection, fraud detection, technical support services, etc. Where we share your information with third-party service providers and business partners, we ensure that we have appropriate agreements in place to protect your information; Affiliates. We may share your information with other companies under common ownership or control with Steven Slate Audio. These companies use your information as described in this Privacy Policy.

We may share your information to follow applicable law, or to respond to legal process – in response to lawful requests by public authorities, including for national security, law enforcement, or legal process purposes (for example, a court order, search warrant, or subpoena). We also may share your information when: (i) there are threats to the physical safety and/or health of you, another person, or the public generally; (ii) there are violations of this Privacy Policy or other agreements, or (iii) necessary to protect the legal rights of third parties, including our employees, users, or the public; Business Transactions. We may share your information during a corporate transaction like a merger, or sale of our assets. If a corporate transaction occurs, we will provide notification of any changes to control of your information, as well as choices you may have; Consent. We may share your information in other ways if you have asked us to do so or have given consent.

Web Analytics
To constantly improve the content and usability of this website, we use analytics technologies by Microsoft Clarity, Hotjar, Google LLC with the product, Google Analytics “and Ads Conversion Tracking”. To achieve that session and behavior data is collected and statistically analyzed. For that purpose, cookies are used.

The data is processed anonymously so that it is impossible to link it to actual individuals. The Steven Slate Audio websites use the following analytics services:

Google Analytics and Conversion Tracking
This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses “cookies”; these are text files that are stored on your computer to analyze the way you use the website. Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.htmlor at https://www.google.de/intl/en_uk/policies/.

The information about the way you use this website created by the cookie is sent to and stored on a Google server in the USA. You can change your browser settings to prevent cookies from being stored; however, in these circumstances, you may find that you are unable to make full use of functions on the website. You can also prevent the data (including your IP address) relating to your use of the website which is captured by the cookie being sent to or processed by Google by downloading and installing the browser plug-in from the following link https://tools.google.com/dlpage/gaoptout?hl=en.

We also use Google Conversion Tracking for Google Analytics. This allows us to capture the behavior of our website visitors. For example, we will see how many PDFs were downloaded on our website or how often the contact form was filled out. We also report how many clicks on ads from external sources (AdWords, LinkedIn, Xing, Bing) have led to our website.

Microsoft Clarity
This website uses Microsoft Clarity, a web analysis service provided by Microsoft Corporation. Microsoft Clarity helps us better understand our users’ experience by collecting anonymous information about their interactions with our website. This includes data such as time spent on pages, clicks, scrolls, and other interactions.

Microsoft Clarity uses cookies and similar technologies to collect this data. The information collected is used to optimize our website and improve user experience.

You can opt out of Clarity telemetry by selecting Microsoft here.

Hotjar
We use Hotjar to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links users choose to click, what users like and don’t like, etc.) and this allows us to build and maintain our service with user feedback.

Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device's IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile.

Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For more information, please see Hotjar’s privacy policy by clicking on this link. You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Google Tag Manager
For reasons of transparency, please note that we use Google Tag Manager. Google Tag Manager does not collect personally identifiable information. The tag manager makes it easier for us to integrate and manage our tags. Tags are small code elements that are used to measure traffic and visitor behavior, capture the impact of online advertising and social channels, set up remarketing and target audience targeting, and test and optimize web pages. If you have disabled, Google Tag Manager will consider this deactivation. For more information about Google Tag Manager, see: https://www.google.com/intl/en-uk/tagmanager/use-policy.html

III. WHERE DO WE STORE YOUR DATA?

Since Steven Slate Audio is a multi-national company, having our clients and providing our Services all around the world, we have partners (predominantly dealers/distributors and service/technical support centers) also outside the European Economic Area.

Our partners located outside the EEA are normally taking care of our customers and users that are not citizens and/or are not residing in a country Member state of the European Union. However, we may not restrict our clients and users, who are residents or residing in an EU member state, to use our Services only in the EEA or only through our partners in the EEA. Therefore, the personal data of our EU users could be transferred to and processed in a country outside of the EEA. In most cases, this will be due to your request. Any such transfer of your personal data will be carried out in compliance with applicable laws. For transfers outside the EEA, Steven Slate Audio will use Standard Contractual Clauses and Shields as safeguards for countries without adequate decisions from the European Commission.

IV. SECURITY OF YOUR PERSONAL INFORMATION

In accordance with the applicable laws and regulations, we have taken adequate technical and organizational measures to safeguard the security of your personal information. We store the personal information that we process on a secure database that is protected by technical access controls. We periodically review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems.

We restrict access to personal information to employees, contractors, and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations.

Some of the technical and organizational measures to safeguard the security of your personal information are: using password protection or encryption, and limiting access to the data (e.g. only those Steven Slate Audio employees may access the data who need it to achieve the aforementioned goals), and preventing unauthorized access to the network with the use of available IT methods, logging; providing access to the data stored on the server only to the designated persons who have sufficient authority to do so, creating backups to avoid data loss.

The customer may also assist us in protecting the data and information by regularly changing the password he uses for the registration/login processes and making sure that, third parties cannot gain access to his passwords. We urge you to log out of your Steven Slate Audio account you have used to access our Services when you are finished using them.

Please be advised that while we strive to protect your personally identifiable data, no website or Internet transmission is completely secure. Despite all our efforts, Steven Slate Audio cannot guarantee the security of your data completely. We make no guarantees or assurances about our ability to prevent any such loss, access, hacking, or misuse and are not responsible if such loss or misuse occurs.

V. Children Privacy

Our Services are not designed for and are not marketed to people under the age of 18 (“minors”). We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use our or Services. If you are a minor, please do not use our Services or send us your information. Your submission of your personal data is considered a declaration that you are 18 years or more. We delete information that we learn is collected from a minor without verified parental consent. Please contact us using the email address listed in Section XI if you believe we might have information from or about a minor.

VI. Sensitive Information

We ask that you not send us, and you do not disclose, any sensitive Personal Information (e.g. information related to racial or ethnic origin, political opinions, religion or other beliefs, biometrics or genetic characteristics, trade union membership or criminal background) on or through the Steven Slate Audio's Services or otherwise to us, except where explicitly requested and consented to.

VII. What Are Your Rights?

Right of access and Information You are entitled to receive information from us about whether the processing of your personal data is still ongoing or not. If the data processing is ongoing, you have the right to access the personal information being processed, as well as to request and receive any relevant information about the data processing of your personal data, including all the information presented in this section.

Right of Rectification/Correction
You have the right to request that Steven Slate Audio rectify inaccurate personal data concerning you without undue delay. Where the purpose of data processing makes this relevant, you are also entitled to request the completion of incomplete personal data.

If you have a Steven Slate Audio account you can edit your personal data under your account.

Right of Erasure (“right to be forgotten”)
You have the right to request that Steven Slate Audio erase personal data concerning you without undue delay, and we are obliged to erase the personal data in question without undue delay where one of the following grounds applies:

  1. the data is no longer necessary for the purposes for which they were collected or otherwise processed;
  2. you withdraw your consent which served as the legal basis of processing, and there is no other legal basis available to continue processing;
  3. you have objected to the processing based on the relevant provisions of the law, and there are no overriding legitimate grounds for the processing, or you have objected to the processing because it was carried out for direct marketing purposes (including profiling);
  4. the personal data have been unlawfully processed;
  5. the personal data must be erased to comply with a legal obligation stemming from California, the EU, or Member State law to which Steven Slate Audio is subject;
  6. the personal data have been collected in relation to the offer of information society services marketed directly to children.

Please be aware that there are certain situations (legally determined reasons), where we would not be obliged to delete the data if processing.

The right to erasure should, in particular, not imply the erasure of personal data concerning you which have been provided by you for the performance of a contract to the extent that and for as long as the personal data is necessary for the performance of that contract.

Furthermore, the right to erasure is not applicable in cases where the duration of data processing is governed by law.

Right of Restriction

You have the right to request that Steven Slate Audio restricts the process of your personal data under the following circumstances:

  • If you object to processing based Steven Slate Audio’s legitimate interest, Steven Slate Audio shall restrict all processing of such data pending the verification of the legitimate interest.
  • If you have claimed that your personal data is incorrect, personal data processing will be restricted pending the verification of the accuracy of the personal data.
  • If the processing is unlawful you can oppose the erasure of personal data and request the restriction of the use of your personal data instead.
  • If Steven Slate Audio no longer needs the personal data but it is required by you to defend legal claims.

Steven Slate Audio shall inform the customer (upon whose request the restrictions have been introduced) about the fact of lifting the restrictions (in the cases provided by law) prior to such an event.

Right of Data Portability

You have the right to receive your personal data which you have submitted to us, in a structured, commonly used and machine-readable format and have the right to transmit these data to another data controller without any hindrance from Steven Slate Audio, where both below requirements are met:

  1. the legal basis for processing is consent or a contract; and
  2. the processing is carried out by automated means.

You have the right to object to the processing of your personal data that is based on Steven Slate Audio’s legitimate interest. In this case, Steven Slate Audio shall not continue to process personal data unless Steven Slate Audio demonstrates legitimate grounds for the procession which override your interests, rights and freedoms or those needed for the establishment, exercise or defense of legal claims. Your right to object to direct marketing including profiling analysis made for direct marketing purposes.

You can opt-out from direct marketing by following the instruction in each marketing emails, usually by selecting the “unsubscribe” or “opt-out” link or by editing the settings of your Steven Slate Audio account.

Please note that if you opt-out of receiving marketing communications from us, we may still communicate with you from time to time if we need to provide you with information about the Services you are using from us, if we need to request information from you with respect to a transaction initiated by you, or for other legitimate non-marketing reasons, for example, if we update this Privacy Policy or our Terms of Use or if we need to communicate a common problem of a product of ours that may affect you.

Right to Withdraw Your Consent

If personal data is processed based on your consent only you may withdraw your consent at any time if we have collected and processed your information with your consent. Withdrawing your consent will not affect the lawfulness of any processing that we conducted prior to your withdrawal, nor will it affect the processing of your information conducted in reliance on lawful processing grounds other than consent.

VIII. SOURCES OF INFORMATION.

1. Information we collect from you
In most cases the personal information we process about you will be directly provided by you. The different types of information you provide us are listed below in the section of each various case of data processing.

2. Information we collect automatically when you use the platform/website In addition to any other listed ways of collection and processing information, when you use our platform we automatically collect anonymous information about you (although not personally identifiable), including:

  • Log Information: We collect log information about your use of the platform, including the type of browser that you use; the time, duration and frequency of your access; web platform pages viewed; your IP address.
  • Device Information: We collect information about the computer or mobile device that you use to access our platform, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Location Information: We may collect information about the location of your device each time you use our platform based. Your location data will be obtained via a cookie. Please refer to our Cookie Policy for additional information on how to manage our use of cookies. We track geolocation by other means as well (IP) Information Collected by Cookies and Other Tracking Technologies: We and our service providers collect anonymous information using various technologies, including cookies. Cookies are small data files stored on your hard drive or in device memory that help us improve our platform and your experience. The information collected using cookies also allows us to serve more personalized advertisements. You can learn more about the types of cookies we and our service providers use by reading our Cookie Policy.

3. Information we collect from others
In some cases to provide you our Services, we may receive information about you from our dealers or Service/technical support centers.

IX. METHODS OF EXERCISING YOUR RIGHTS

We respond to all requests that we receive from individuals who wish to exercise their data protection rights in accordance with applicable data protection laws. You can contact us by sending an email to [email protected] or sending request to some of the contacts listed in Section XI below.

Please be advised that prior to complying with your requests regarding your rights, we are obliged to identify the person submitting the request (the username and password connected to the user profile may be sufficient for this). Where we have reasonable doubt about the identity of the natural person submitting the request, additional information may be requested to confirm its identity.

We will inform you without undue delay and at the latest within 30 days of the reception of the request about the measures taken in response to the request. If necessary, taking into account the complexity of the request and the number of requests, this deadline may be extended by two additional months. We will inform you about the extension of the deadline and shall also indicate the causes of the delay within one month of the reception of the request. When the request was made in an electronic form, unless otherwise requested by the customer and if possible, the information shall be provided in an electronic form.

X. COMPLAINING TO A DATA PROTECTION AUTHORITY

If you are a citizen of California or a member state of the European Union or EEA, or you are residing in one of the member states or of the EEA, without prejudice to other administrative or judicial remedies, you are entitled to file a complaint with a supervisory authority – in particular in the Member State of your habitual residence, your place of work or where the suspected infringement took place – if you believe that the procession of your personal data violates the Regulation. Contact details for data protection authorities in the European Union are available here. –http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm.

XI. COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and web beacons in our Apps and on our Website. A cookie is a small text file that is delivered with pages from the Apps or Website and which is stored by your browser on the hard drive of your computer or on your smartphone. Cookies have various functions, for example, a cookie can store your language preferences or password token. Web beacons are electronic files invisibly embedded on web pages or in email to permit the sender to track online movements of web users. Cookies and web beacons do not usually contain any information that could personally identify you. For additional information on how to manage our use of cookies, please refer to our Cookie Policy.

You can turn off the use of cookies via the settings on your computer or your smartphone. Please note, turning off cookies can result in some functions of the website or Apps not working properly.

XII. WHO IS THE CONTROLLER OF YOUR PERSONAL DATA?

Name of the company: Steven Slate Audio
Headquarters and address of management: Steven Slate Audio, 3330 Cahuenga Boulevard West Suite 303, Los Angeles, California 90068 USA Contact address: 3330 Cahuenga Boulevard West Suite 303, Los Angeles, California 90068 USA

XIII. UPDATES TO OUR PRIVACY POLICY

We may modify this Privacy Policy from time to time. When we do, we will provide notice to you by publishing the most current version and revising the date at the top of this page.

Last updated: August 7th, 2023